Richard Johnson
Richard Johnson
Utilities Director
Administrative Assistant
Office: 740.773.1932
Joy Clymer
Utilities Billing Supervisor
Phone: 740.773.2191
Fred Woodruff
Water Distribution & Sewer Collection
Phone: 740.774.1415
Wayne Grigsby
Waste Water Treatment Plant
Phone: 740.774.1223
Jack Lang
Water Treatment Plant
Phone: 740.773.3388
Business Hours
8:30 am - 4:00pm
Water & Sewer Emergencies
8:30 am - 4:30pm
Phone: 740.773.2191
Water & Sewer Emergencies
After 4:30pm, Saturdays, Sundays, and Holidays
Phone: 740.773.3388

Useful Forms

Rules and Regulations
Automatic Payment Plan Information
Automatic Payment Agreement
Owner Application for Service
Tenant Landlord Form
2013 Consumer Confidence Report
2014 Consumer Confidence Report
2015 Consumer Confidence Report
Rate Information
Utilities Termination Form
Automatic Payment Cancellation Form

City Utilities

Paying Utility Bills

You must allow 2 working days for an online payment to post.


Your online payments are secure! You can make utility payments at our website with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks.

The company adheres to strict industry standards for payment processing, INCLUDING:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with Payment Card industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy at

Email addresses obtained through the website will not be sold or given to other parties for marketing purposes.
The website does not collect or track any information about the customer.

Payments made via the website are final and are not reversible. VISA, Mastercard, or Discover is not responsible for refunding payments made in error. Please use caution when entering online payments and contact the Utility Billing at 740-773-2191 if you make an error on an online payment.

Please Note: If you are making an online payment for a previous balance to avoid shut off, that payment must be received 2 working days before the cutoff date specified on the delinquent notice to allow time for the payment to post. If you do not allow 2 working days, the payment will not prevent the shutoff. 

Do NOT use online payment if your water service has been shut off. This payment MUST be made at the billing office or you can use the night drop box located at the billing office. If your service has been shut off, you must pay the past due bill and the disconnect fee to get service restored. An adult must be present to restore the water service.

For water or sewer services and billing inquires call:
Phone: 740.773.2191
8:30 am - 4:30pm Monday-Friday

For Water & Sewer Emergencies:
Phone: 740.773.2191
8:30 am - 4:30pm Monday-Friday
After 4:30pm and Saturdays, Sundays, or Holidays

The City Utilities Department regulates sewer, water, and water waste treatment problems. We also provide water bill, sewer, and water treatment information.

We take care of water and sewer emergencies daily.


© 2013 City of Chilicothe | 35 South Paint Street | Chillicothe, OH 45601

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