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Welcome to the Utilities Department!

The Utilities Department Staff

Brad Long
Utilities Director

Michael Maughmer
Utilities Billing Office Supervisor

Randy Cartwright
Water Distribution & Sanitary Sewer

Devin Cousins
Backflow Coordinator

Jared Roe
Wastewater Treatment Plant

Tom Jenkins
Water Treatment Plant

Payments can be made via:
Walk up drop box at 35 S Paint St
Drive up drop box at 26 S Paint St (eastbound alley)
By Mail to: PO Box 630, Chillicothe OH  45601

The City Utilities Department is responsible for water and sewer billing, water distribution, sewer collection, backflow compliance, the water and wastewater treatment plants.

Water/Sewer bills are generated monthly and are due on the 20th. We also bill for the garbage and recycling services provided by the Service Department. 

Water/Sewer Services and Billing Inquiries:
8:30 am - 4:00 pm Monday - Friday
Water/Sewer Emergencies:
8:30 am - 4:00 pm Monday - Friday

Water/Sewer Emergencies After 4:00 pm and on Saturdays, Sundays, and Holidays:

Garbage/Recycling Inquiries:
8:30 am - 4:00 pm Monday - Friday
We offer multiple ways to pay a utility bill:
  • At the billing office at 35 South Paint St, Chillicothe OH  45601
  • 24 hour drop box at 35 South Paint St
  • Drive up drop box at 26 South Paint St (eastbound alley)
  • Mail to PO Box 630, Chillicothe OH 45601
  • Automatic payment
  • Online payment

Online Payment enables you
  • View your most recent account balance
  • Conveniently make a payment with no enrollment or signup required
  • Use credit/debit cards or a checking account to make a payment

You must allow at least 2 working days for an online payment to post.

Please Note: If you are making an online payment for a previous balance to avoid shut off, that payment must be received at least 2 working days before the cutoff date specified on the delinquent notice to allow time for the payment to post. If you do not allow at least 2 working days, the payment will not prevent the shutoff.

Do NOT use online payment if your water service has been shut off. The payment MUST be made at the billing office by 1:30 pm in order to have the service restored the same day between 1:30 – 3:30. An adult must be present to restore the water service.

Please use caution when entering online payments! Payments made via the web site are final and are not reversible. VISA, Mastercard, or Discover is not responsible for refunding payments made in error. Contact the Utility Billing Department at 740-773-2191 if you make an error on an online payment.


Email addresses obtained through the web site will not be sold or given to other parties for marketing purposes.  The web site does not collect or track any information about the customer.

35 S. Paint St. Chillicothe, OH 45601


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